Refund policy

Return & Refund Policy (Digital Products)

Effective date: [insert date]

1) Digital products (no physical returns)

All items sold on Manuals Outlet are digital downloads. Because no physical product is shipped, there is nothing to return.

2) Refund eligibility

We want our manuals to genuinely help you. If something isn’t right, please contact us — we’ll do our best to resolve it quickly.

You may be eligible for a refund or replacement within 30 days of purchase if:

  • You received the wrong manual (not matching the product description)

  • The file is corrupted, won’t open, or is incomplete

  • You cannot access your download due to a technical delivery issue on our side and we are unable to fix it

  • You made a duplicate purchase of the same item (accidental double order)

In most cases, we will first attempt to fix the issue (resend link, provide the correct file, or help you access the download).
If we can’t resolve it, we will issue a full refund.

3) Non-refundable situations

Refunds are generally not provided for:

  • Change of mind after purchase and/or after the download is delivered

  • Incompatibility due to the buyer’s device/software limitations (e.g., you don’t have a PDF reader), unless the file is defective

  • Requests where the product matches the description and is accessible

If you’re unsure which manual you need, email us before purchasing — we truly appreciate questions and we’re happy to help you choose the correct file.

4) How to request help or a refund

Email us at manualsoutlet@gmail.com with:

  • Your order number

  • The product name/model

  • A short description of the issue (screenshots help)

We typically respond within 24–48 business hours.

5) Refund processing

If approved, refunds are issued to the original payment method.
Depending on your bank/payment provider, it may take 3–10 business days to appear on your statement.

6) Delivery issues (missing email)

If you didn’t receive your download email:

  • Check Spam/Junk/Promotions

  • Search for “Manuals Outlet” or “download”

  • Confirm the email address entered at checkout

If you still can’t access your files, email manualsoutlet@gmail.com and we will resend the link.

7) Chargebacks / disputes

If there is an issue, please contact us first — we can usually resolve access or file problems quickly. Unnecessary chargebacks may delay support and future access.